Shipping policy

Shipping:

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • The shipping cost is based on dimensions and/or weight of the items purchased.
  • We offer pre-sale/ pre-order collections, where the shipping date is determined individually and is listed in the product title or description. 
  • Please allow for 10 business days for processing time during/after holidays, sales or special events.
  • We do not guarantee arrival of shipments in time for any holidays, competitions, birthdays, etc. However, we do always try our best to accommodate requests and can advise the best shipping options if your order is time sensitive. Please email hello@a7uk.com for more information or specific requests. 

Domestic Shipping Options (within the UK):

  • Royal Mail Tracked 24 and Tracked 48 (starting from £3.99)
  • Fedex Next Day (Excludes Saturday Delivery)
  • DHL Express Next Day (Excludes Saturday Delivery)
  • Any orders placed before 11am will be processed the same day Monday to Friday. We do not process orders over the weekend.

International Shipping (outside UK):

  • We offer shipping to most Non-EU countries. If you are based in a Non-EU country and do not have a shipping option at checkout please reach out to hello@a7uk.com. All EU countries please visit A7Europe.com.  If you are purchasing outside of Europe please review our regional distribution stores at A7.co or via our distributor tab on our website as we have several regional distributors: A7 UK, A7 Europe, A7 Canada, A7 Oceania, A7 Japan, A7 Singapore
  • We offer international shipping options:
    • Royal Mail International 
    • FEDEX Connect, Priority and Cross Border
    • DHL Economy and Express
    • Deutsche Post
    • Please not your shipping options may vary dependant on the destination country
  • International delivery times vary defendant on destination country and the service chosen. International tracking is provided.
  • Customs, duty and VAT charges may apply depending on the destination country.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 UK or the shipping carrier have control over the length of time it takes to clear Customs.
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
  • International shipments are only able to file a lost package claim 120 days after shipment.

We currently offer returns and exchanges for UK within 14 days of purchase. As an extension of our standard 14 day return policy, for orders placed from November 1 - December 31, you have 60 days to process a return.